Support Channels

  • 1 hour ticket response time
  • A 1–Hour Response Time Guarantee

  • All your support requests will be dealt with in no more than 1 hour after the trouble ticket or e–mail has been submitted. If your issue calls for further assistance from a server admin, we’ll direct the ticket or the email to the person in charge and will leave a note to inform you that more time will be required for reaching a solution. And if you take advantage of our Optional Managed Services package, all of the services included there will be performed whenever you want.

  • Top quality support service
  • An Excellent Technical Support Service

  • We’ll be online for you 24/7/365 to respond to any enquiries that you may have related to our Web Control Panel or any of the apps that we have pre–installed for you on the dedicated hosting server. If you also require help with server management procedures, you can examine our Optional Managed Services package, which includes backup hard disk storage space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as software installation and problem troubleshooting services

  • Intuitive help center
  • An Intuitive Help Area

  • We have equipped the Web Control Panel with an extensive knowledgebase, which features detailed explanations of all its features and functions. What’s more, we have created in–depth video tutorials that will further explain to you how to carry out a specific operation or troubleshoot a regularly experienced problem. The instructional articles and the tutorial videos are easily accessible from every section of the Web Control Panel via the Videos and Help buttons located in the upper right corner.