Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • Our user assistance crew is trained to swiftly care for all of our Linux cloud hosting packages clients’ problems and help demands. Through our ticketing system, you are able to send your request and a support crew member will likely go back to you in less than max one hour. In actual fact, practice has shown us that the regular response time is 20 mins.

  • Top quality support service
  • A Top–quality Support Service

  • Our help support service is provided by a team of educated techs that are ready to react to your query asap. You are able to communicate with the support team by opening a tech support ticket from your Web Control Panel or by submitting us an e–mail message. On working days, you can also call us on the phone or take advantage of the live chat option.

  • Intuitive help center
  • An Intuitive Help Section

  • jCloudHost has built–in a huge know–how base into the Control Panel so that you can receive practical step by step guidance at any time. Each part of the Control Panel features its own contextual guide area displaying a variety of how–to articles. We have also made videos to offer you with a far better visual representation of just how to carry out any given procedure.