Phone Support in Cloud Hosting
All our cloud hosting plans feature telephone support fourteen hrs per day even on public holidays, which means that if you don't have an account yet, you're able to phone us and find out more about our solutions or whether we will meet the system requirements for your sites. For your benefit, we have local phone lines in the U.S.A., the United Kingdom and Australia, so you are able to call the telephone number that is closer to you. If you're an existing customer, we will help you timely with all of the general and billing matters and with various technical issues to save you time and efforts - we are aware of the fact that often it's much easier talk to a live person to get things done immediately. Certainly, some matters cannot be resolved on the phone, so if this is the case you're able to take advantage of our ticketing system.
Phone Support in Semi-dedicated Hosting
The support services forall of the semi-dedicated server plans that we offer feature real-time phone support for fourteen hours every day. If you are unsure which plan will be appropriate for your web sites, you want to find out more about a package's specifications or you'd like to have any other kind of info about our solutions, you'll be able to call any of the local telephone numbers that we have in the U.S.A., Great Britain and Australia and our customer support representatives will help you. In case you currently have an account, you can get in touch with us about general and sales issues, although we're often able to help with a variety of technical issues as well. For entirely technical troubles you will have to take advantage of our in-built ticketing system where the correspondence between you and our tech support team will be in 1 place, which is the best option in case the trouble needs extra time to be taken care of or it needs to be escalated to our sysadmins.