If you’ve got a website, a problem can always crop up and it does not necessarily need to be connected with the hosting service itself. For instance, something could go wrong when you update a software app or some important data might be modified or erased by mistake. No matter what the nature of the problem is, you’ll have to get in touch with the respective technical support team and request them to retrieve a backup or to assist you in fixing the problem that you’re facing. How fast they will do this will determine the length of time that your sites will be unavailable. For certain websites like social networking sites or online stores, a protracted outage period often equals lost visitors and money. That being said, it’s pretty important for you to use the services of a hosting company that provides not only a very good support service, but also a well-timed one.

One-Hour Response Guarantee in Cloud Hosting

In case you’re using any of our Linux cloud hosting packages and you’ve got a query or confront a certain difficulty, you can touch base with us 24/7/365 by submitting a helpdesk ticket or by sending an e-mail and we guarantee that you’ll obtain an answer in less than 60 minutes. If the issue can be sorted out, we will do it before we respond to you, while if there is something that you need to do on your end, we’ll provide you with all the necessary info – what workable solutions to try out, what settings to check, and so on. Normally, you will get an answer within no more than half an hour, which implies that waiting around for hours or even for more than one day to get assistance is something out of the question. Our 1-hour reply time guarantee applies to any inquiry that you may have – technical, general or billing.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you post a client support ticket via your web hosting Control Panel or write an email regarding your semi-dedicated server, you will get a reply within one hour max. You can get in touch with us at all times with regard to general, technical or billing issues and given that we are available to you 24 hours a day, you’ll always obtain assistance right on time. Depending on the particular issue or question, we will supply you with more details, rectify the predicament if it has been caused by something within our reach or advise you on what actions to take in case you have to adjust a particular setting for an Internet app that we cannot access. You can forget about waiting around for a day for each answer. As a matter of fact, in most cases we respond to tickets and emails within twenty to twenty five minutes max.