A live chat is a real-time way of communication between a hosting company's support crew and its customers. It is an efficient method to receive some info about the website hosting services or get some problem resolved since you are talking to a live agent. The benefits of using a live chat service rather than calling or opening a ticket are the low chance of errors at the time you exchange information like usernames or domain names, the quicker response time as the communication is real-time as well as the fact that you don't need to stay on the chat constantly - you'll be able to do something different while the representative investigates the issue involved. Also, you can connect with a live chat room from any computer that's connected to the Internet, avoiding the telephone fees that you'll need to pay if you are calling to a different country.

Live Chat Support in Cloud Hosting

In addition to the phone and ticket support, we provide live chat support too. You will be able to get in touch with us every day, which includes holidays and weekends, and we will give you more info about the Linux cloud hosting packages that we provide in case you are not a customer yet, or about basic and billing questions if you already have an account. Though for solely technical issues you will need to open a trouble ticket to the tech assistance team, as such issues will need additional time to be dealt with, you can still contact us on the live chat for some technical details. For instance, we're able to help you set up an e-mail address in your email client or troubleshoot a variety of problems, saving you plenty of time. Even if our phone lines are already off for the day, you'll be able to speak with a live person.

Live Chat Support in Semi-dedicated Hosting

We provide live chat support that is designed for all our future and current customers. If you're thinking about a new web hosting account, you will be able to chat in real time to one of our representatives and obtain more details about our Linux semi-dedicated hosting packages in order to pick the optimal package for your websites. In case you already have an account with us, we can support you in a timely manner with general, billing and first-level technicalmatters. Although sometimes you will have to open a support ticket as there are things that can't be resolved on the live chat, we will be able to help you with various common jobs, for instance setting up an email account in an email client or forwarding one domain to another one. As a result, you will take advantage of timely support and you'll save time and effort.