Integrated Ticketing System in Cloud Hosting
Our Linux cloud hosting packages feature an integrated trouble ticket system, which is an essential part of our custom-built Hepsia hosting Control Panel. In contrast to other similar tools, Hepsia allows you to manage everything related to the hosting service itself in the same place – invoices, files, emails, tickets, etc., eliminating the necessity to use different interfaces. In case you have any technical or pre-sales questions or any problems, you can submit a ticket with several clicks without having to log out of your hosting Control Panel. During the process, you can pick a category and our system will offer you a number of educative articles, which will provide you with additional information and which may help you resolve any particular issue even before you actually send a ticket. We guarantee a support ticket response time of maximum 60 minutes, even if it’s a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which comes with all our Linux semi-dedicated hosting packages, was built with the idea that you should be able to manage everything connected with your semi-dedicated account from one single place and the trouble tickets aren’t an exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, in case you have a question or chance upon an obstacle, you can get in touch with our customer care team representatives instantaneously without having to log into another system. You can look through your website files or check different settings within your account while you post a new ticket or read the reply to an older one. In case you’ve got multiple tickets and you would like to track down a given one, you can resort to the smart search box, which is available in the Help section of the Hepsia Control Panel. We will make sure you obtain a reply in no more than one hour irrespective of the essence of your question or problem.