A ticketing system is the most common medium of communication that hosting companies offer to their clients. It is usually part of the billing account and is the very best way to solve an issue that takes some time to investigate or that needs to be forwarded to a system administrator. Thus, all responses provided by either party will be stored in one place in case someone else wants to work on the issue at hand and the info already exchanged in the ticket will be available to all parties. The disadvantage of using a ticketing system with most hosting platforms is that it is not included in the web hosting Control Panel, so you will have to sign in and out of at least 2 accounts to do a particular operation or to touch base with the company’s client service staff. If you want to manage several domain names and each one of them is hosted in its very own account, you will have to use even more accounts at the same time. Furthermore, it could take a substantial span of time for the hosting provider to process your tickets.

Integrated Ticketing System in Cloud Hosting

Our Linux cloud hosting packages feature an integrated trouble ticket system, which is an essential part of our custom-built Hepsia hosting Control Panel. In contrast to other similar tools, Hepsia allows you to manage everything related to the hosting service itself in the same place – invoices, files, emails, tickets, etc., eliminating the necessity to use different interfaces. In case you have any technical or pre-sales questions or any problems, you can submit a ticket with several clicks without having to log out of your hosting Control Panel. During the process, you can pick a category and our system will offer you a number of educative articles, which will provide you with additional information and which may help you resolve any particular issue even before you actually send a ticket. We guarantee a support ticket response time of maximum 60 minutes, even if it’s a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which comes with all our Linux semi-dedicated hosting packages, was built with the idea that you should be able to manage everything connected with your semi-dedicated account from one single place and the trouble tickets aren’t an exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, in case you have a question or chance upon an obstacle, you can get in touch with our customer care team representatives instantaneously without having to log into another system. You can look through your website files or check different settings within your account while you post a new ticket or read the reply to an older one. In case you’ve got multiple tickets and you would like to track down a given one, you can resort to the smart search box, which is available in the Help section of the Hepsia Control Panel. We will make sure you obtain a reply in no more than one hour irrespective of the essence of your question or problem.