A lot of people who begin using their very first web hosting account, or switch companies, typically have enquiries about how given operations are performed or experience predicaments when setting up different things, including emails, website settings, and so on. This is the reason why, a lot of web hosting companies have prepared documentation with the most standard questions and issues so as to help their customers obtain info swiftly and seamlessly. As a result, the client care team members can spend more time on real issues that particular clients may be facing, since the solution for the minor things will already be available online and customers can easily tackle them without touching base with the help desk support staff. Having comprehensive documentation is critical, especially for new clients with no prior experience whatsoever, as the web hosting service involves an immense number of features and lots of people can get puzzled about what to do. A good knowledge base can both help you accomplish the tasks that you want and get to know how the hosting service works in general.

Extensive Online Documentation in Cloud Hosting

If you’ve bought your first cloud hosting package through our company or have migrated your website over to us, you’ll get used to our platform and our in-house created Hepsia Control Panel in no time due to the fact that we have compiled an elaborate knowledge base where you can find all the information that you may ever need – both general info in regards to the service as a whole and more specific info about the separate functions that you can use and the problems that you may bump into. The articles are available in two locations. The full article collection can be accessed via the Control Panel’s Help section. You can access relevant articles about the different functions in every section of the Control Panel too. You can find out how to do basically everything, from creating an .htaccess file to administering an electronic mailing list, and all the articles include comprehensive instructions, so you won’t ever become perplexed due to an ambiguous text. Naturally, in case you experience a more specific problem and you are unable to find anything about it in our knowledge base, you can get in touch with our tech support staff 24/7/365.

Extensive Online Documentation in Semi-dedicated Hosting

Our Linux semi-dedicated hosting packages come with detailed online help documentation where you will find information about all the functions that our in-house created Hepsia hosting Control Panel offers, along with solutions to various questions and obstacles that you may bump into. All installation guides contain elaborate specifications, so you will not have to worry about skipping something if you’re planning to export a database, for example. The troubleshooting articles cover a range of probable reasons for specific problems and the solution for each one of them, so if you are not able to send emails although you have the correct SMTP settings, for example, you can swiftly discover what the reason for this might be and recover the issue with several clicks of the mouse in your email client. As the Hepsia Control Panel offers quite a lot of features, you’ll be able to find applicable articles in every single section. If you would like to examine all help articles, you can use the Help menu, which is located in the upper right-hand corner of the page.