The availability of the customer and tech support that a cloud hosting company offers will tell you a lot for the services which they provide too. When you can use just emails and tickets, you have almost certainly found some reseller not the hosting provider. When this is the case, you'll probably have to wait for a few days to have a problem resolved since your reseller may not be checking their communication regularly or they may have to contact the real website hosting company for extra assistance. If the provider provides you with different means of communication with short response time that are available at any moment, they're most likely the top provider, not just a reseller. Which means that you will take advantage of prompt assistance and top quality support since they will have immediate access to the servers where your account will be created. Regardless of the problem - sales or technical, it is generally better to be able to get in touch with your web hosting company right away by using your preferred method of communication.

24/7 Customer Support in Cloud Hosting

The customer and technical support services for all our cloud hosting plans are round-the-clock, thus you can forget about waiting for a few days in order to receive assistance. If you are not our client yet, you can give us a call, chat with a consultant or send an e-mail. In case you already have an account, you're able to open a support ticket on top of the other three methods of communication. You're able to choose the most suitable way to contact us depending on what your location is or what equipment you are using. We will assist you for almost any webhosting-related question that you may have or problem that you may encounter and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming problems you may open a ticket, but even then the maximum reply time will never exceed sixty minutes.

24/7 Customer Support in Semi-dedicated Hosting

Regardless of the semi-dedicated server that you choose, you'll be able to take full advantage of our 24/7 support services even on public holidays. All your websites will be available constantly and so will we. With a number of contact options, you'll be able to select the most convenient way to contact us and inquire about our solutions in case you do not have an account yet, or request support if you are already our customer. You're able to give us a call, start a chat with a live agent, send an email or open a support ticket from the Help section of the Hepsia hosting Control Panel. The previous two options have 1-hour reply time guarantee, though it rarely takes more than 20 mins to get assistance whatever the complexity of the issue. With our customer and tech support services, we are there for you anytime you need us, not a few days after that.

24/7 Customer Support in VPS Web Hosting

Every single virtual private server package that we provide includes 24/7 customer and tech support, so in case you encounter any issue with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you are able to get in touch with us at any moment, even weekends and holidays. For your convenience, we provide different methods of communication - telephone support with several local numbers around the world, live chat, emails and a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated technical issues because it'll be easier to monitor what is going on. The maximum warranted response time for all email messages and tickets is 1 hour, however it hardly ever takes that long to receive assistance. In case you add the Managed Services upgrade that we provide, our administrators will also help you with any kind of third-party software difficulties.

24/7 Customer Support in Dedicated Servers Hosting

All the dedicated server packages that we provide come with 24/7 support through different means of communication and with a one-hour maximum reply time warranty. In case you want to find out more about the packages or you have any kind of general or billing questions, you're able to phone one of the local numbers that we have internationally or you could use our live chat service and consult with a live agent. For solely tech issues that need assistance from a technical support person or an administrator, you will be able to open a ticket from your billing Control Panel or you can send an e-mail message, as all of these channels are more appropriate to keep track of a certain problem. The response time for them rarely is more than 30 minutes, so that you can forget about waiting for a whole day in order to get assistance. Our support service is available for all of the server-related matters, and the pre-installed software. When you want assistance for third-party apps, you may consider adding the Managed Services upgrade that we supply for all the packages.